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The North Little Rock Chamber, North Little Rock Economic Development, and UA - Pulaski Tech Business and Industry Center are offering a selection of FREE soft skills courses focusing on job skills development. The content is suitable for new hires with little or no work experience, those re-entering the workforce, and current employees needing to refine their skills or acquire new ones. These courses can help you and your employees foster and maintain successful internal and external working relationships. The content is equally applicable to private sector companies, nonprofit organizations, educational institutions, and government agencies.
Each course will be from 8:30 am-3:30 pm at The North Little Rock Chamber of Commerce Centennial Bank Board Room.
To register, contact North Little Rock Chamber at 501-372-5959 or fill out the form below.
First Series
September 12 – Introduction to Effective Workplace Communication
September 26 –Making Happy Customers
October 3 – Writing for Business
October 24 – Just Promoted
November 7 – Effective Public Speaking
Each course will be from 8:30 am-3:30 pm at The North Little Rock Chamber of Commerce Centennial Bank Board Room.
To register, contact North Little Rock Chamber at 501-372-5959 or fill out the form below.
First Series
September 12 – Introduction to Effective Workplace Communication
September 26 –Making Happy Customers
October 3 – Writing for Business
October 24 – Just Promoted
November 7 – Effective Public Speaking
COURSE DESCRIPTIONS
Introduction to Effective Workplace Communication (PDEV1111)
We are born with the ability to communicate, but we must learn to communicate effectively, especially in the workplace. This full-day course explores the basics of effective workplace communication to help make your office or business a more efficient and pleasant place. Participants will learn the basics of workplace communication including perception and culture, verbal communication (accurate language, word usage, grammar, vocal fillers, context), non-verbal communication (tone, volume, how we use space, touch, personal appearance), and listening. This course is essential for any individual or organization wishing to increase positive interactions and attitudes at all levels in the workplace.
Making Happy Customers (PDEV1113)
A happy customer, on average, tells nine people about their experience. Unhappy customers tell everyone. Any organization wanting happy customers can benefit from customer service training. Topics covered include telephone skills and etiquette, front desk and front line customer service, and conflict management. By the end of this course, participants will be better able to deal with the difficult customer (or co-worker), handle customer complaints via telephone or in person, and provide a great first impression for your organization.
Writing for Business (PDEV1114)
Writing has become even more important and we are corresponding via written word more than ever. We communicate via emails, websites, and blogs, but your document only has a few seconds to make enough of an impression to be fully read or deleted. While correct grammar, punctuation, and word choice can promote a positive first impression, poor choices may lead to unintended negative connotations. This course will cover these types of written communication, as well as writing to persuade, the art of proofreading, and formal letters.
Just Promoted (PDEV1115)
The perfect introductory course for new managers! Companies like to promote from within whenever possible, but just because someone has been a great employee doesn’t mean they will automatically make a great manager. Promoting employees into a management position with no training sets that employee up for failure.
This introductory leadership course is designed for recently promoted managers or those preparing to advance in their careers, and covers the basics of leadership skills including management communication, conflict management, ethical communication, and working in teams.
Effective Public Speaking (PDEV1116)
Advancement in the workplace is often accompanied by the requirement to speak publicly, but few who advance will possess this necessary skill. This course covers fool-proof methods for preparing an effective presentation, from attention getter to clincher, in a way that your audience will understand and retain. More than just tips, this course includes exercises in information gathering, correct organization, proper use of presentation aids, speech delivery, and managing speech anxiety.
Private coaching is also available to prepare for specific presentations. Contact the UA-PTC Business and Industry Center for details and pricing.
Introduction to Effective Workplace Communication (PDEV1111)
We are born with the ability to communicate, but we must learn to communicate effectively, especially in the workplace. This full-day course explores the basics of effective workplace communication to help make your office or business a more efficient and pleasant place. Participants will learn the basics of workplace communication including perception and culture, verbal communication (accurate language, word usage, grammar, vocal fillers, context), non-verbal communication (tone, volume, how we use space, touch, personal appearance), and listening. This course is essential for any individual or organization wishing to increase positive interactions and attitudes at all levels in the workplace.
Making Happy Customers (PDEV1113)
A happy customer, on average, tells nine people about their experience. Unhappy customers tell everyone. Any organization wanting happy customers can benefit from customer service training. Topics covered include telephone skills and etiquette, front desk and front line customer service, and conflict management. By the end of this course, participants will be better able to deal with the difficult customer (or co-worker), handle customer complaints via telephone or in person, and provide a great first impression for your organization.
Writing for Business (PDEV1114)
Writing has become even more important and we are corresponding via written word more than ever. We communicate via emails, websites, and blogs, but your document only has a few seconds to make enough of an impression to be fully read or deleted. While correct grammar, punctuation, and word choice can promote a positive first impression, poor choices may lead to unintended negative connotations. This course will cover these types of written communication, as well as writing to persuade, the art of proofreading, and formal letters.
Just Promoted (PDEV1115)
The perfect introductory course for new managers! Companies like to promote from within whenever possible, but just because someone has been a great employee doesn’t mean they will automatically make a great manager. Promoting employees into a management position with no training sets that employee up for failure.
This introductory leadership course is designed for recently promoted managers or those preparing to advance in their careers, and covers the basics of leadership skills including management communication, conflict management, ethical communication, and working in teams.
Effective Public Speaking (PDEV1116)
Advancement in the workplace is often accompanied by the requirement to speak publicly, but few who advance will possess this necessary skill. This course covers fool-proof methods for preparing an effective presentation, from attention getter to clincher, in a way that your audience will understand and retain. More than just tips, this course includes exercises in information gathering, correct organization, proper use of presentation aids, speech delivery, and managing speech anxiety.
Private coaching is also available to prepare for specific presentations. Contact the UA-PTC Business and Industry Center for details and pricing.
